Delivery & Returns


DELIVERY


 

UK Delivery

FREE STANDARD UK DELIVERY ON ALL ORDERS (£8 for Northern Ireland / Channel Isles) AND TAKES BETWEEN 3-5 WORKING DAYS(Unless stated otherwise)

Next Day Delivery costs £4.95 (£20 for Northern Ireland / Channel Islse).

During busy and sale periods next day delivery will be unavailable and please allow 5-7 working days.

 

European Delivery

Delivery costs £10. European delivery within 3-7 working days.

Delivery costs £25 for Norway / Croatia / Iceland / Switzerland / Serbia / Bosnia.

 

Worldwide Delivery

Delivery is £15.00 and normally takes up to 10 working days

Delivery is £25 to Japan.

Please note that we do not deliver to Russia.

 

Next day Delivery

If you order Next Day Delivery by 3pm, Monday to Thursday, you will receive your goods the next day**. If you place an order after 3pm on a Thursday on a next day service you will not receive this until the following Monday, we do not deliver on Saturdays.

If you order anytime after 3pm on a Friday and over the weekend, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

During busy sale periods Next Day Delivery option may not be available. Any changes will be stated in delivery information.

We do not deliver on a Bank Holiday so please be aware of any upcoming ones when you order!

**Provided our carriers services are functioning normally and there are no adverse weather conditions, or other factors which are out of our control.

We aim to dispatch all orders received before 3pm on the same day. We aim to dispatch any orders placed after this the following day, except Friday when we aim to dispatch on the following Monday or next working day if the Monday is a public holiday. These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse.


Please note that we do not deliver to PO Boxes.

 

RETURNS

Christmas Returns

Any item bought on or after Monday 21st November 2016, can be returned up until Friday 13th January 2017, provided the labels are still attached and the item has not been worn or used.



Non-Faulty Goods

If you are not happy with your goods we offer a free* returns process (within the UK only). If you want to return any goods from outside the UK this must be arranged and paid for by you.

Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.

We will not accept any returns for non-faulty items that have been used and/or tags removed.

Please note, we cannot accept returns of personalised items.

 

Faulty Goods

If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.

For any faulty goods received during sale periods, please contact us on +44 (0) 1252 533 561 or customercare@nica.co.uk to receive a pre-paid label.

If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).

 

All Goods

If you have any queries regarding our returns process please do not hesitate to contact us at customercare@nica.co.uk.

All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges.

* Items bought during the sale periods cannot be sent back free of charge. You the customer will be responsible for the cost of returning the goods to us.

Returns Address: Nica Web Returns, First GB Logistics Ltd, Zone 3 Kenfig Ind Est, Margam, Port Talbot, SA13 2PE