Frequently Asked Questions

How do I contact your customer services department?

Our customer services team can be contacted on the following telephone number +44 (0)1252 533 561

Monday to Thursday 8am - 5:30 pm (GMT)

Friday - 8am - 4pm

Saturdays, Sundays & Bank Holidays Closed

If we are not in the office when you call please leave a message on our answer phone and we will call you back within 24 hours.

Alternatively, you can email the team at;or write to us at TLG Brands Online, 2nd Floor, 20 Broadway Studios, London, W6 7AF, UK.


How will I know if a product is out of stock?

If the item you are looking for is out of stock it will show as out of stock on the product page. We sometimes get more stock of a product so click on the Notify Me button and enter your email address. This way we can email you as soon we get more stock in.


What countries do you ship to?

We offer worldwide delivery to most destinations, however please note that we do not deliver to Russia.


Will I need to pay customs duty on my bag order?

Each country has different rules, so we would advise that you contact your local postal service to find out more about the costs in your country. Our shipping costs do not include any customs or import duties.


Can I add a new item to an existing order?

Unfortunately once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.


What payment methods do you accept?

We accept the following credit/debit cards: MasterCard, Visa, Visa Debit and Visa Electron. All payments are securely processed through Sagepay.


Is it safe to use my credit/debit card on

Yes. We process all credit/debit card transactions using Sagepay. We are completely PCI compliant and we encrypt all sensitive data supplied to us so that it cannot be accessed by anyone once you have supplied it to us, making your data 100% secure.


When will I receive my order?

If you requested UK Next Day delivery before 3pm your order will be with you by the end of the next working day (unless you have been contacted by a member of our customer services team and informed of a delay due to unforeseen circumstances). Please note that orders placed after 3pm on a Thursday will not be delivered until the following Monday. Orders placed after 3pm on a Friday will not be delivered until the following Tuesday.
If you requested standard UK delivery you can expect your order in 3-5 working days
For European delivery please allow 3-7 working days for delivery
For Worldwide delivery please allow 3-7 working days for delivery

Please note we do not deliver on Saturdays.


How do I return or exchange an item?

Please click here to find out how to return or exchange an item


Where are Nica handbags made?

We have established great relationships with our manufacturers in china who work with us to produce our really special collections.


Where can I buy Nica bags?

You can buy Nica handbags and accessories in a number of ways. The best place to see the full collection as well as exclusive styles is at This is our official website and is the first place to get new stock, exclusively before anyone else! Alternatively, you can buy Nica bags and purses from selected stockists around the world, including department stores such as John Lewis, House of Fraser and Debenhams.


Are Nica bags leather?

All our nica bags are made from non-leather materials. We source the best quality materials that look and feel great, ensuring every bag is really special and amazing value.


How do I spot a fake Nica handbag?

We work really hard to protect our brand from counterfeit copies, however we will never be able to truly track counterfeits. Therefore, we strongly advise you to only buy Nica products from our website or from an approved stockist to ensure that you are buying the real deal. We have no control over sites such as eBay and therefore we cannot guarantee that Nica products sold on here are genuine.


Who designs Nica bags?

Nica bags are all designed in london by Nica Kim, a very experienced designer who takes her influences from around the world with a special affinity with Seoul, south Korea, where she grew up.


Who wears Nica bags?

relaxed style means that all the bags are really easy to use and are very popular. Joss stone has recently featured Nica's Alicia satchel in her new video and has said "I love the Nica bags, they are wonderful! I wear them for everyday use, my mums got One, my best friends got one and we just love them"


Do you offer a repair service?

No we do not offer this option.