Frequently Asked Questions
How do I contact your customer services department?
Our customer services team can be contacted on the following telephone number +44 (0)1252 533 561
Monday to Friday 8am - 6pm (GMT)
Saturday & Bank Holidays 10am - 4pm (GMT)
If we are not in the office when you call please leave a message on our answer phone and we will call you back within 24 hours.
Alternatively, you can email the team at firstname.lastname@example.org or write to us at TLG Brands Online, Mill House, Unit 2 Eelmoor Road, Farnborough, Hampshire, GU14 7QN, UK.
How will I know if an item is out of stock?
If the item you are looking for is out of stock it will show as out of stock on the product page. We sometimes get more stock of a product so click on the Notify Me button and enter your email address. This way we can email you as soon we get more stock in.
Can I add a new item to an existing order?
Unfortunately once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.
What payment methods do you accept?
We accept the following credit/debit cards: MasterCard, Visa, Visa Debit and Visa Electron. All payments are securely processed through Sagepay.
It is safe to use my credit/debit card on nica.co.uk?
Yes. We process all credit/debit card transactions using Sagepay. We are completely PCI compliant and we encrypt all sensitive data supplied to us so that it cannot be accessed by anyone once you have supplied it to us, making your data 100% secure.
When will I receive my order?
If you requested UK Next Day delivery before 3pm your order will be with you by the end of the next working day (unless you have been contacted by a member of our customer services team and informed of a delay due to unforeseen circumstances). Please note that orders placed after 3pm on a Thursday will not be delivered until the following Monday. Orders placed after 3pm on a Friday will not be delivered until the following Tuesday.
If you requested standard UK delivery you can expect your order in 3-5 working days
For European delivery please allow 3-7 working days for delivery
For Worldwide delivery please allow 3-7 working days for delivery
What are your opening hours?
Our Customer Services team are available Monday to Friday, from 8am to 6pm GMT, Saturday 10am - 4pm (GMT), Sunday Closed.
On UK Bank Holidays our opening hours are 10am - 4pm GMT
Our Customer Services department is closed on Easter Day, Christmas Day and Boxing Day but will respond to all enquiries upon re-opening.